Refund Policy

We have a 30-day domestic return policy, which means that returned products must be received to our warehouse in North Las Vegas within 30 days of product delivery in order to be eligible for a refund. Shipping costs are non-refundable. 

International orders are not eligible for returns.

To start a return, please contact us at support@kovertlimited.com. Items sent back to us without first requesting a return will not be accepted. We recommend shipping your return within 10-14 days of receiving the product in order to ensure that delays do not affect your refund.

To be eligible for a return, you must include in the package:

  1. Your item in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  2. The packing slip included in your order.

Not all items are eligible for returns. If you are worried about requiring a return due to sizing or otherwise, please e-mail support@kovertlimited prior to placing your order. Products that are not eligible for returns include:

  • Supplements
  • Sale Items
  • Clearance Items

You can always contact us for any return question at support@kovertlimited.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims for items damaged upon receipt must include multiple clear photos of the damaged item.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not otherwise accept exchanges.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the value of your order (excluding shipping) on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping costs are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@kovertlimited.com.